The Hidden Spa will not be responsible or, honor, any booking for service, or purchases which are processed through another website other than the MindBody App.
Cancellation Policy - Appointments exceeding $60 are required to put a valid credit card number on file in order to hold the appointment slot. We require a 24 hour cancellation notice if needing to fully cancel. Otherwise, same day cancelation has a 30% service charge and, a client who is a "no show" will be charged 100% of service value..
Complaints- If you feel uncomfortable at any point, or are dissatisfied with the service provided by an Esthetician or Therapist, you should advise them to to stop the service no more than 5 min. after the beginning of session. We shall compensate you with another service.
